FAQ

Don't have an account? We're here to help you create it.

To sign up:

1. Go to your sportsbook website.
2. Click the Sign up button in the upper-right corner of the page.
3. Enter your personal data.
4. Optional. Select the I wish to receive promotional offers checkbox to get promotional offers via email.
5. Read and accept the agreement with the Terms and Conditions and Privacy Policy.
6. Click Create account.

You'll receive a confirmation email with a link to complete the sign-up process.

Can't sign in? Don't worry. We will help you with this. See the most common issues and solutions below.

• Make sure you’ve entered both your login and password correctly.
• If you've forgotten your password, click the Sign up button in the upper-right corner of the website, then click Forgot password? and follow the instructions we will email you.
• Please note that if you’ve set self-exclusion, you’ll have to wait until it expires.
• Your account can be disabled by the sportsbook operator.

If you're still having problems, please contact our support team.

If you’ve forgotten your login or email address associated with your account, please contact our support team.

Don't remember your password? We'll help you recover it.

To recover your password:

1. Click the Sign up button in the upper-right corner of the website > click Forgot password?.
2. Enter the email address you used during registration in the window that opens.
3. Click Send reset link.

We'll email you instructions on how to recover your password.

If you can't find the password reset instructions, please check your spam folder.

Another reason you can't find instructions could be that you entered your email address incorrectly. Try entering your email address in the Forgot password? form again.

If you're still having problems, please contact our support team.

Due to security reasons, we don't recommend changing your email address. But if you need to change it, please contact our support team.

Desktop:

• Google Chrome (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)
• Mozilla Firefox (latest version)

Mobile:

• Android:
  • Google Chrome (latest version)
• iOS:
  • Safari (latest version)
  • Google Chrome (latest version)

You can change the type of odds displayed on your website at any time according to your preferences.

To change your odds type:

1. At the bottom of the left menu of your website, expand the Odds list.
2. Select the necessary type of odds.
3. You'll immediately see the recalculated odds.

Please note that all calculations in the system are carried out in decimal odds. Different types of odds are used for viewing convenience only.

Event odds may change over time under certain conditions, such as the course of the game or due to the experts' predictions changes. If you've selected odds and they had changed before you clicked the Place Bet button, you may need to accept the new odds.

To configure automatic acceptance of odds changes:

1. On BET SLIP, click Settings.
2. Under Odds changes, select the necessary option. You can select between 3 options:
   • Do not accept means that if the odds have changed, you won’t be able to place bets until you have manually approved the odds change.
   • Accept only when the coefficient is increased means that increased odds will be applied to a bet automatically. Decreased odds are to be approved manually.
   • Accept all changes means that you accept all increasing or decreasing odds.
3. Click Done.

Odds changes will now be processed as specified.

You can change the language of your website at any time according to your preferences. After changing the language, the website, along with any information about your account, will be updated.

To change the language of the interface:

• click the language icon at the bottom of the left-side menu of your sportsbook and select the necessary language.

The time of events displayed depends on the time zone settings of your device's operating system.

Want to start your betting journey? We know how.

To place a bet:

1. Find the event and market you want to bet on.
2. Click the odds of the outcome of your choice. If you want to place the Combo or System bet, click the odds of several events.
3. If you've selected several outcomes, choose the required type of bet: Combo or System.
4. On BET SLIP in the right-side menu, enter a stake amount.
5. For the System bet, select the system type.
6. Click the Place Bet button.

Once your bet has been placed, it will appear on the MY BETS tab.

We support 3 different bet types:

• Single bet
• Combo bet
• System bet

Single bet is a bet in which you are betting on a single outcome of an event. Please note that you will have to place an individual stake for every single bet.

Combo bet is a bet in which you are betting on two events and more. All bets added to BET SLIP are combined, and their odds are multiplied, giving a total odds value. Please note you need more than one selection in your bet slip to place the Combo bet. All you need to do is select the odds, enter a stake, and submit the wager.

System bet is an advanced version of the Combo bet where not all selections have to be successful for bets to be winning ones. For example, when you play a 3/5 system bet, only three selections need to be successful for you to win some money.

Depending on your region, your preferred odds format may be different. Sportsbook supports 6 different odds types:

• European
• British
• Hong Kong
• American
• Indonesian
• Malay

All calculations in the system are carried out in decimal odds. Different types of odds are used for viewing convenience only.

European

European odds - decimal odds that represent the winning amount for each 1 unit wagered.

For example, if you place a $10 bet on decimal odds of 2.2, you can multiply $10 x 2.2 and get $22. In this case, the net profit would be $12 on a $10 stake.

Suppose the decimal odds per bet are 1.7. In this case, you can multiply $10 x 1.7 and get $17. In this example, you’re betting more to win less. If the wager wins, you’re looking at $7 in profits, plus your stake back.

British

British odds - represented as fractions (6/4, 2/1, 1/3, and so on) and indicate the net payout earned relative to the amount staked. When the first number is larger than the second number, the potential profit will be larger than the amount staked.

A $10 wager on a 4/1 fractional betting market would give you a profit of $40 and the return of the original stake of $10.

When odds are 1/4, and the $10 wager wins, it would only net us $2.5 in profits, plus the original stake.

Hong Kong

Hong Kong odds - like fractional format, except they’re expressed in decimals. The only difference is that they inform you of the profit you can expect. The bigger the number in Hong Kong odds, the more you will win.

For example, if you placed a $10 bet on odds of 0.35, you can multiply $10 x 0.35 and get $3.5. If the wager wins, you’re looking at $3.5 in profits plus the $10 stake.

American

American odds - based on displaying favorites and underdogs using + and – symbols. If the odds are positive, the odds show how much a $100 bet would win if placed. If the odds are negative, it shows the amount that you need to wager to win $100.

Then, for example, you want to bet on +170. If this bet wins, you will have $170 and the $100 stake back.

For instance, you want to bet on odds of -150. You would need to wager $150 to win $100. If you win the bet, the net profit would be $100, and the $150 stake back.

Indonesian

Indonesian odds - like American odds. When negative, they show how much you need to wager to win 1 unit, and when positive, they show the profit from a wager of 1. However, they are displayed with a decimal point.

A -1.20 bet in Indonesian odds would mean that you must wager $120 to win $100.

Indonesian odds of 2.00 (or +2.00) mean you’ll win $200 for every $100 wagered, plus your stake back.

Malay

Malay odds - odds in decimal format, where positive numbers show how much you would win for every 1 unit wagered. Negative odds show how much you’d have to bet for a profit of 1.

For example, if the odds are +0.5 and you bet $100, then your potential profit is $100 x 0.5 = $50 plus your $100 back. With positive odds, you will always win less than your wager.

On the other hand, when you wager $100 at -0.5, you will make a net profit of $100. The total payout is $200. To get here, first, first remove the minus (-) sign and then divide the wager by the odds: $100/0.5=$200.

You can view the history of your bets on the MY BETS tab. The tab is displayed in the right-side menu of the website.

On the MY BETS tab, you can choose what bets you want to view: all, open, or settled bets. For settled bets, you can find your wins, losses, or returns.

Quick bets let you place bets on live events fast and easily without entering the bet amount each time you place a bet. With the Quick bets option enabled, it's possible to place your bets with one click. You only need to decide the stake you are comfortable with.

Quick bets let you place bets on live events fast and easily without entering the bet amount each time you place a bet.

To enable quick bets:

1. On BET SLIP in the right-side menu, turn on the Quick bets toggle.
2. Enter the stake amount and click Approve.

Once quick bets are enabled, you can place bets in one click.

To place a quick bet:

1. Find the event and market you want to bet on.
2. Click the odds of the outcome of your choice.

Once your bet has been placed, it will appear on the MY BETS tab.

BET SLIP is the feature you use to place a bet. You can find it in the right-side menu of the website. On BET SLIP, you can also see your estimated winnings and check the details of your bets before actually placing them.

Note that having a bet on BET SLIP doesn't automatically place your bet. You will need to click the Place Bet button after making your selections.

Do you want to bet the maximum? MaxBet is the maximum bet that your sportsbook lets wager on a particular outcome.

Please note that depending on settings of your sportsbook, this feature may not be available for some types of bets.

To place a MaxBet:

1. Find the event and market you want to bet on.
2. Click the odds of the outcome of your choice. If you want to place the Combo or System bet, click the odds of several events.
3. If you've selected several outcomes, choose the required type of bet: Combo or System.
4. On BET SLIP in the right-side menu, click the MaxBet button.
5. For the System bet, select the system type.
6. Click the Place Bet button.

Once your bet has been placed, it will appear on the MY BETS tab.

If you already know which event you're looking for, you can quickly find it using the search bar.

To find an event:

1. In the upper-left corner of your sportsbook, сlick the search icon .
2. Start typing the name of the event.

The system will automatically show you the suggested options.

You can also use the filters of your sportsbook to find the event you want.

You can view the results of your bets on the MY BETS tab. The tab is displayed in the right-side menu of the website.

On the MY BETS tab, you can choose what bets you want to view: all, open, or settled bets. For settled bets, you can find your wins, losses, or returns.

Once a bet has been placed, it cannot be canceled. However, if you want to return a part of the stake for some reason, you can request bet cashout. Cashout lets you get paid for a bet before the event is settled.

To cash out a bet:

1. In the right-side menu of your sportsbook, open the MY BETS tab.
2. Find the required bet and click the Cash Out (sum) button.
3. Click Cash out now.

The bet will be canceled and closed, and the bet amount or its part will be returned to your account.

When adding selections to BET SLIP, some may appear locked. Locked selections indicate that they are not available to bet due to expiration or technical issues. Please check other markets offered at the event as you'll likely find an equivalent one.

Has the event you placed a bet on canceled event? Don't worry, your money is safe.

If any selection in your bet is canceled, the entire bet will become void, and your stake will be refunded.

If you're still having questions, please contact our support team.

After you've made a bet cashout, the bet is calculated and closed. The stake amount or its part is returned to your account.

According to sportsbook rules, your winnings include your stake. The cashout amount is always calculated based on the potential bet win, so your stake would always be included.

Can't find the bet cashout feature? In general, the bet cashout feature isn't available for all bets. There are several reasons why bet cashout may be unavailable:

• Bet cashout is disabled for a specific sport, market, or bet type.
• At least 1 selection in the Combo bet is lost.
• A bet was placed with a bonus.
• Bet cashout sum is less than or equal to 0.
• A market is suspended.
• Bet cashout may have been disabled for your account by the sportsbook operator.

Setting favorites is a great way to save and organize events, markets, and leagues to decide on them later. On the Favorites page, you can customize the events, markets, and leagues you wish to see.

To add events, markets, and leagues to favorites:

1. Find the event, market, or league you like.
2. Click the star icon.

Your favorite events and leagues will appear on the Favorites page, and your favorite markets will be displayed on the FAVORITES tab in the event details.

To view a list of your favorite events and leagues, click Favorites in the left-side menu of your sportsbook.

To view favorite markets, click the event, then check the FAVORITES tab.

Bet ID is an unique reference number assigned to every bet in the sportsbook. If you're having issues with a bet, you may need to know its ID to contact the support team. The support team will quickly identify your bet and answer any questions you may have about it.

To find your bet ID:

1. Sign in to your account.
2. In the right-side menu of your sportsbook, open the MY BETS tab.
3. Click Copy bet ID on the bet you're interested in.

Now you can pass the bet ID to the support team.

VIP bets are a special category of bets that let you wager and win large amounts of money. The amount of VIP bet can vary based on your sportsbook. In cases where a bet isn't approved by the system, it will be escalated to the VIP department for further review and approval. VIP bets encompass a wide range of wagering options, including bets on single outcomes, combo bets, and system bets.

You can recognize VIP bets by the diamond icon next to the bet.

No, you can't apply additional bonuses to VIP bets. As VIP bets come as special perks, they can't participate in jackpot campaigns or other promotional offers that are available for regular betting.

Yes, you can place VIP bets on both live and pre-match events. If you find that you can't place VIP bets on live events, you can contact the support team for clarification or check the Terms and Conditions of your sportsbook.

No, you can't cash out VIP bets. While the system may let you cash out some funds for regular bets, this feature isn't available for VIP bets due to their high stakes.

VIP bets, which usually involve bigger amounts of money, may take more time for sportsbooks to approve when comparing with regular bets due to the need for additional approval. In general, it may take up to 15 minutes to process the bet.

Once your VIP bet is accepted you'll see it in MY BETS > Open marked by the diamond icon.

Bet sharing lets you place and share your bet with others. It lets you invite friends or followers to view your selected outcomes and stake so they can place the same bet.

To share a bet:

1. Choose the event, outcomes, and odds you like and place your bet.
2. In BET SLIP , click Share bet.
3. Pick your way to share. Copy the special bet code or link, or share directly on social media.

Now, your friends can join in by placing bets on the same outcomes with the same stake, using the latest odds.

Please note that the stake is populated automatically only if you both are using the same currency. If not, the player who is using the shared bet needs to enter the stake manually.

To use a bet sharing code:

1. In the BET SLIP tab, enter the code in the dedicated field.
2. If needed, enter or adjust the stake amount.
3. Confirm placing the bet.

The bet is placed. Good luck!

The bet sharing link remains active until the last outcome in the bet expires.

Yes, you can share bets on live events.

A ticket serves as a confirmation of a placed bet. As a live bookmaker, you can collect bets from different players in one account and provide them with printed receipts. You can print tickets for both open and settled bets.

1. After placing a bet, open the MY BETS tab.
2. Click the print icon next to the bet you want to print.
3. In the preview window, select a printer and click Print. Your ticket is printed.

You can watch a real-time video of current events on the LIVE tab in the right-side menu of the site. By default, the highest-rated event or the event you watched in the previous session is displayed on the LIVE tab.

Note that you may need to bet at least €1 on any event before watching the video.

Live stream may not be available for all events. To view the video of events for which the live stream is available:

1. Go to the In-Play page.
2. In the right-side menu of the site, open the LIVE tab.
3. Click the menu icon to expand all events.
4. Optional. Use the sport and league filters in the left-side menu or under the list of top events to find videos for a specific sport. If there is no video in the sports category you selected, you will see the highest-rated event that is in play now.
5. Select the event you want to watch.

You'll see the live stream in the LIVE tab in the right-side menu.

Can't find the live stream? See the most common reasons below.

• Make sure you're signed in to your account.
• You may need to bet at least €1 on any event before watching the video.
• Make sure your browser is updated to the latest version.
• The event may not provide live streaming.

We offer you different types of bonuses, such as Comboboosts, Huntings, Lootboxes, Freebets, and Hunting tournaments. To view the list of available bonuses, click PROMOTIONS at the top menu of the site.

Freebet is a bonus that lets you place a bet without risking your own money. There are 3 different types of Freebets:

• All Win - if a bet was placed using this bonus and won, you will receive both the winning amount and the stake.
• No-Risk - a bet that was placed with this bonus doesn't pose any risk. In case of loss, the wager is fully refunded.
• Only Win - if a bet was placed using this bonus and won, you will only receive the winning amount (excluding the bet value).

To use Freebets, your bet needs to meet certain bonus requirements that you can find on the PROMOTIONS page.

To use your Freebet:

1. Activate your Freebet on the PROMOTIONS page.
2. Add your selections to BET SLIP that you can find in the right-side menu.
3. Click the gift icon in the Stake field.
4. Click Place Bet.

After you place a bet, it will appear on the MY BETS tab with the gift icon .

Comboboost is a bonus that provides an additional coefficient on Combo bets. If several Comboboosts are available for the bet, the system will apply the one with the higher value.

To use Comboboost, your bet needs to meet specific bonus requirements that you can find on the PROMOTIONS page.

To use your Comboboost:

1. Add your selections to BET SLIP that you can find in the right-side menu. If your bet meets the bonus requirements, you will see your boosted odds as soon as you add your selections.
2. Enter your stake.
3. Click Place Bet.

Your bet will be placed with boosted odds.

Hunting is a bonus that lets you receive Freebets when placing bets. When you place bets, they accumulate special points, which are then exchanged for Freebets. Once you've accumulated the required number of points, the system will automatically issue you Freebets, which you can find on the PROMOTIONS page.

First, activate your Hunting bonus on the PROMOTIONS page. Then place bets, accumulate bonus points, and receive Freebets.

Hunting tournament is a type of the Hunting bonus that lets you earn Freebets from a prize pool shared among all players.

First, activate your Hunting tournament bonus on the PROMOTIONS page. Then place bets, accumulate bonus points, and receive Freebets from the shared prize pool.

Lootbox is a type of the Hunting bonus that lets you win Freebets when you accumulate enough bonus points.

Once you accumulate enough points to get bonus winnings, the system will suggest you open one of the Lootbox chests that appear on the screen. Just select any chest and enjoy your Freebets.

If you placed your bet with a bonus, you wouldn't be able to cash out that bet.

For Lootbox and Comboboosts bonuses, there is no way to cancel their application to the bet.

If you don't want to apply any type of the Hunting or Freebet bonus to your bet, don't activate them.

Jackpot is a promotion campaign that gives you a chance to get an award for placing bets. Bet requirements and winning amounts depend on the jackpot campaign terms and conditions. To find the bet requirements, view the jackpot campaign terms and conditions on the Promotions page or click the jackpot campaign banner on the right-side panel of the sportsbook.

To participate in a jackpot campaign, you need to place a bet that meets the jackpot campaign terms and conditions. Once you've joined a jackpot campaign and placed a proper bet, you'll see the jackpot diamond icon next to your bet.

The statuses of bets that can hit the jackpot depend on the jackpot campaign settings. To find out which bets are eligible for the draw, see the jackpot campaign terms and condition.

You can view the results in the Notifications section as soon as the jackpot is drawn.

You can withdraw your jackpot winnings at any time without wagering.

Jackpot draw can happen at any moment if a jackpot pool has accumulated a minimum amount of winnings.

Making a deposit is simple and can be done in a couple of ways.

Depending on the payment method, you may need to enter specific payment details.

1. The quickest method to make a deposit is via the quick Deposit button that displays at the top of the page. After you click the button, select a payment method and follow the instructions on the screen.

2. Also, you can make deposits in the Wallet section of your profile.

To deposit from Wallet:

1. Go to your profile > Wallet.
2. On the DEPOSIT tab, select a payment method.
3. Depending on the payment method, you may need to enter specific payment details.
4. Enter a deposit sum.
5. Optional. Turn on the Use bonuses toggle if you want to use bonuses for deposits.
6. Optional. Enter a promo code if you have one.
7. Click the Deposit button.
8. Follow the instructions on the screen.

The money you deposited will appear in your wallet.

To view the history of the flow of funds in your account, go to your profile > Wallet > TRANSACTIONS HISTORY.

We guarantee that the funds are transferred to your account as soon as you make a deposit, but it can take some time for your bank to process the transaction. There may be a time gap between the data displayed on your account balance and your account statement. The reason for this is the time difference between the provider sending and receiving funds.

If your deposit has the Failed status, it usually means that your payment provider rejected the transaction.

Your account balance is always visible at the top-right corner of the page when you are signed in to the sportsbook. Also, you can view your balance in the profile > Wallet.

Please note that casino bonus funds won't be available in your sportsbook balance.

The system lets you withdraw money using the same currency and payment method you chose for depositing funds.

To withdraw money:

1. Go to your profile > Wallet.
2. On the WITHDRAWAL tab, enter the withdrawal amount.
3. Click the Withdraw button.
4. Follow the instructions on the screen.

The money will be withdrawn from your wallet.

To view the history of the flow of funds in your account, go to your profile > Wallet > TRANSACTIONS HISTORY.

When you request a withdrawal, the funds will be transferred from your account balance, and the transaction will be displayed as Pending. The Accepted status will appear as soon as the transaction is processed successfully.

To view the status of your withdrawal, go to your profile > Wallet > TRANSACTIONS HISTORY.

If you want to take a break from betting, you can set a cooling-off limit. This means that you won't be able to make deposits and place bets from 1 day up to 6 months. Also, you will be excluded from all advertising offers. We'll notify you with the email when the cooling-off period expires.

To set a cooling-off limit:

1. Go to your profile > Responsible Gambling.
2. In the Cooling off section, select the necessary period.
3. Click Set.

Once you set a cooling-off period, it can't be removed until the selected time period has expired.

We provide several features to help you stay in control of your betting and act responsibly. To find them, go to your profile > Responsible Gambling.

If you want to take a break from betting, you can set a cooling-off limit from 1 day up to 6 months.

You can set a self-exclusion limit and close your account for a minimum of 6 months up to 1 year.

If you wish to take a break from betting, you can set a self-exclusion limit.

To set a self-exclusion limit:

1. Go to your profile > Responsible Gambling.
2. In the Self exclusion section, select the necessary period.
3. Click Set.

You won't be able to reopen or access your account until the selected time period has expired.

You can manually set the self-exclusion limit from 6 months to 1 year. But if you want to set a limit for a period from 24 hours to forever, please contact our support team.

Can't place a bet? See the most common issues and solutions below.

• The market has expired, which means it is no longer offered. You can select another market and place a bet.
• The odds of your selected outcome have increased or decreased. Please use the Accept button to accept it, or set the automatic acceptance of odds changes.
• A technical error may occur. Please refresh the page and try again.

All Win Freebet: A bonus that lets you place a bet without risking money. If a bet was placed using this bonus and won, you receive the winning amount, including the stake.

Bet: Funds placed on odds offered by a sportsbook on an outcome of an event.

Bet cashout: Early withdrawal of funds from a bet before the end of a sporting event.

Bet slip: Ticket that shows betting selections and where you put the stake before confirming the bet.

Bonus: Type of reward that you can receive for fulfilling the requirements of a promotion.

Comboboost: Bonus that lets you increase the total winnings on a combo bet by multiplying the winnings by an additional coefficient.

Combo bet: Bet consisting of 2 or more outcomes. Also known as express and accumulator. For now, this type of bet isn't available for cybersport events.

Decimal odds: Represent the total return for every $1 wagered, including the money you risked.

Deposit: Money loaded onto your sportsbook wallet using a payment method of your choice.

Event: Planned and organized occasion. Also known as game and match.

Fractional odds: Ratio of the win amount to the stake.

Freebet: Bonus that lets you bet on an event without risking the money. Freebets include No Risk, All Win, and Only Win bonuses.

Hunting: Bonus that lets you earn Freebets for placing bets.

Hunting tournament: Type of the Hunting bonus that lets you earn Freebets from a prize pool shared among the players.

League: Competition in a specific sport where a group of sports teams or individual athletes compete against each other.

Live: Real-time events. Also known as in-play.

Live betting: Bets on events already in play. Also known as in-play betting.

Lootbox: Type of the Hunting bonus that lets you win Freebets when you accumulate enough bonus points.

Market: Specific type or category of bet on a particular event. For example, the 1x2 market represents 3 possible outcomes in a game: a home win, an away win, or a draw.

MaxBet: Maximum bet that a sportsbook lets wager on a particular outcome.

Multifactor authentication (MFA): Authentication method that requires providing two or more verification factors to gain access to the application.

No-Risk Freebet: Bonus that lets you place a bet without risking the money. The bet amount will be withdrawn from the balance, but in case of loss, the bet is fully refunded. If a bet wins, you receive the winning amount, including the stake.

Odds: Probability of an event to happen. The most common odds are fractional (British) odds, decimal (European) odds, and money line (American) odds. Also known as prices.

Only Win Freebet: Bonus that lets you place a bet without risking your own money. If a bet was placed using this bonus and won, you will only receive the winning amount excluding the bet value.

Outcome: Result of the event.

Payment: Action or process of paying.

Pre-match events: Planned events.

Quick bet: Feature that lets you place and confirm bets in one click.

Selection: Outcome on which a bet can be placed.

Settled bet: Bet which is already calculated.

Sportsbook: Software where you can bet on the outcome of sporting events. Also known as bookmaker or bookie.

Stake: Amount of money bet on an event. Also known as wager.

System bet: Bet consisting of 3 or more events in which one (or several) events can be lost. For now, this type of bet isn't available for cybersport events.

Transaction: Act of moving funds through the sportsbook.

Wallet: Account where you can store funds in different currencies.

Withdrawal: Act of taking money out of an account.