Suggested questions

To open an account with us, you must:

• Be 18 years or older
• Live in Nigeria
• Own a mobile number registered in your name that can receive a One-Time Passcode (OTP)

This helps us keep your account secure and ensures you're eligible to use our platform.

Yes, you can! We offer a demo mode that lets you try out many of our games without needing to sign up or deposit any money. It’s a great way to explore the platform and get a feel for the games.

Account verification is a step we take to make sure you’re really the person using your account. It helps us protect you and keep your information safe.

To process withdrawals above ₦450,000, we need to confirm that you are who you say you are and that you’re at least 18 years old. As part of financial regulations, we may request a valid ID or additional documents. These checks help us follow the rules, keep your money secure, and prevent fraud.

It’s not that we don’t want you to! But before we can release high-value withdrawals, we must follow certain legal requirements (including EFCC's KYC guidelines). These require us to confirm your identity and the source of your funds to prevent misuse or underage gambling.

If your account isn't verified yet, you'll be prompted to verify it when you log in or try to make a large withdrawal. Just follow the on-screen instructions and upload the requested details, such as:

• A valid ID (passport, driver’s license, or national ID)
• A proof of deposit indicating your last deposit or bank statement (if needed)

If you’ve forgotten your password, no worries, resetting it is quick and easy:

• Go to the Login page
• Click on “Forgot Password?”
• Choose to reset via either your phone number or email address
• You’ll receive a link or code with reset instructions on the selected device
• Follow the steps and enter a new password to complete the process

Still having trouble? Contact our support team for help.

If you ever feel the need to take a break from betting, you can request to self-exclude your account at any time by contacting our Customer Support team. Please mention “Self-exclusion” in your message so we can handle your request correctly.

Once self-exclusion is activated, your account will be suspended and cannot be reactivated until the chosen exclusion period ends. After the period expires, you can contact us to request the reopening of your account. Keep in mind that all reopening requests undergo a 24-hour review and approval process to ensure responsible play.

• Loss Limits: Your account can be set with loss limits. This setting limits the amount you can lose per day, week, or month.
• Wager limits: Your account can be set with wager limits. This setting controls the amount of money you can wager per day, week,k or month.
• Cooling OFF Feel the need to stay away from the casino for some time? You can set a cooling-off limit for a certain period of time. The restriction takes effect instantly. You won’t be able to make deposits and play during the specified period, also you will be excluded from all advertising offers. After the set period expires, you’ll receive a notification email saying your account is active again.
• Session limit You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account.

If you’ve forgotten your password, no worries, resetting it is quick and easy:

• Go to the Login page
• Click on “Forgot Password?”
• Choose to reset via either your phone number or email address
• You’ll receive a link or code with reset instructions on the selected device
• Follow the steps and enter a new password to complete the process

Still having trouble? Contact our support team for help.

Absolutely! Just contact our Customer Support team, and they’ll be glad to assist you with any questions or issues.

It’s easy! Just follow these steps:

• Click on the human icon (profile)
• Go to Profile
• Select the Security tab

There, you’ll find a detailed list of your recent login sessions and activity.

Sometimes, a deposit might not appear in your account immediately. Don’t worry, this is rare, but it can happen.

If your deposit is delayed, send us proof of the transaction (screenshot or receipt). Our payments team will investigate the issue. Once resolved, you’ll receive an email update from us.

Yes, you can! Follow these simple steps to make an instant withdrawal to your OPay account:

• Click on the human icon to access your profile
• Tap on Wallet and select Withdrawal
• Choose OPay as your withdrawal method
• Enter the amount you want to withdraw
• Click Withdraw to confirm

Your withdrawal will be processed immediately.

No, all deposits and withdrawals are completely free.

Absolutely! You can top up your account anytime using one of the many secure and convenient payment options available on our Deposit page.

If you run into any issues while making a deposit, don’t worry, just reach out to the customer support team, and they will be happy to assist you.

Kindly note that the daily withdrawal limit is set at ₦10,000,000.

If your withdrawal keeps bouncing back to your account, it could be due to one of the following reasons:

Name Doesn’t Match

The name on your profile must exactly match the name on your bank account. If there’s a mismatch, the system will automatically reject the withdrawal for your safety.

Verification Needed

Once your total withdrawals go beyond ₦45,000, you’ll need to complete identity verification (KYC) before any further withdrawals can be processed.

Deposit Not Used for Betting

To withdraw funds, you need to use your deposit to place a valid bet. Withdrawals may be declined if:

• You haven't placed any bets.
• Bets were placed on odds lower than the wagering requirements.

Yes, you can! Once you’ve won and met all wagering requirements, you’re free to request a withdrawal straight to your bank account.

Your account may be temporarily restricted for specific reasons such as security checks, incomplete verification, or unusual activity.

If you notice any restrictions or have trouble accessing certain features, please contact our support team right away. We'll review your account and help you resolve the issue as quickly as possible.

Yes, you can — as long as the withdrawal is still pending. Here’s how to cancel it:

• Click on the human icon to open your profile
• Select Wallet
• Swipe to Transaction History
• Find the withdrawal request — if the status shows Pending, tap Cancel

To claim the welcome bonus at N1Bet Nigeria, register an account and make your first deposit. The bonus is automatically credited to your account upon your first deposit. Ensure you meet the minimum deposit requirement and any terms specified in the promotion.

Wagering requirements refer to the number of times you must bet the bonus amount before you can withdraw any associated winnings. For example, a 35x wagering requirement on a ₦1,000 bonus means you must place bets totaling ₦35,000 before withdrawing.

Your bonus might not activate if:

• You didn't enter the required promo code during the deposit.
• You didn't meet the minimum deposit amount.
• The promotion had expired.
• There were technical issues.

No, you cannot withdraw bonus funds immediately. You must first meet the wagering requirements associated with the bonus. Once fulfilled, any winnings derived from the bonus can be withdrawn.

Free spins are promotional offers allowing you to spin slot reels without using your funds. Winnings from free spins may be subject to wagering requirements. Always check the specific terms attached to each free spin offer.

Yes, N1Bet often runs seasonal or holiday-specific promotions, offering bonuses, free spins, or other rewards. Keep an eye on their promotions page or subscribe to their newsletter for updates.

No, bonuses are non-transferable and are intended for use only by the account holder to whom they were granted.

Bonuses cannot be withdrawn. However, after meeting the associated wagering requirements, any winnings generated from the bonus can be withdrawn.

Yes, N1Bet offers no-deposit bonuses, such as free spins, upon account verification. These promotions may have specific terms and conditions, so always review them before claiming.

N1Bet primarily communicates promotions via email, SMS, or in-app notifications. Ensure your contact details are up-to-date and that you've opted in to receive promotional messages.

To use a promo code:

• Log in to your N1Bet account.
• Navigate to the deposit section.
• Enter the promo code in the designated field.
• Complete your deposit.

• Go to the Bonus Shop and click ‘Buy’ on your chosen bonus.
• On the Promo page, click ‘Exchange’ and select ‘Money’ or ‘Free Spins’.
• Pick an item, enter the RCP amount, and confirm.

Personal promo codes may be provided through email promotions, SMS, or within your account dashboard. Ensure you're subscribed to N1Bet's communications to receive these offers.

A promo code might not work if:

• It's expired.
• It's entered incorrectly.
• You've already used it.
• It doesn't apply to your account or deposit amount.

If issues persist, contact N1Bet's customer support for assistance.

Yes, absolutely!

• You only need one referral link to invite a friend. Here’s how it works:
• Go to the referral system and create your unique referral link
• Share the link with your friend
• Your friend must sign up using your link and make a minimum deposit of ₦1,000

You can create up to 10 unique referral links per account.

To be eligible, your referral must:

• Register using your referral link or code
• Make a qualifying deposit
• Fulfill any wagering or activity requirements tied to the promotion

If all the conditions have been met and you still haven’t been credited, please contact our customer support team, they will be happy to assist.

Yes, once you receive a bonus, you’ll need to wager an amount equal to the bonus before it becomes eligible for withdrawal.

Yes! At n1bet.ng, all our games are tested and certified for fairness by independent auditing agencies. We use Random Number Generators (RNGs) to ensure unbiased outcomes in slots, table games, and other casino games.

We partner with top-tier gaming providers to deliver a premium experience, including Pragmatic Play, Yggdrasil, BGaming, Quickspin, VoltEnt, and many more! This ensures high-quality graphics, smooth gameplay, and fair results.

Demo (Free Play) Mode lets you try games for fun with virtual credits—no real money is required. It’s a great way to learn rules and features. Real-Money Play Involves wagering actual cash, with the chance to win real payouts. Bonuses and promotions apply only in real-money mode.

Yes! Besides luck-based games like slots, we offer skill-based options such as Live Poker and Live Blackjack. Your decisions can influence the outcome in these games.

Game interruptions can occur due to weak internet connection, browser cache issues, and device performance. Try switching to a stable network, clearing your browser cache, using a different browser, closing background apps, or using a more powerful device. If the issue persists, contact [email protected] for help.

Certain games may be unavailable because of regional restrictions, maintenance, or the game provider’s policy.

Yes, once you receive a bonus, you’ll need to wager an amount equal to the bonus before it becomes eligible for withdrawal.

No, our games require an active internet connection to ensure real-time updates, security, and fair play.

Yes! Our app supports multitasking on both Android and iOS. However, some games may reload when switching back to ensure smooth performance.

Absolutely! The n1bet.ng app is available for both Android and iOS devices. Download it from our website or official app stores for the best experience.

If a game crashes during a spin, our system automatically detects incomplete rounds. Any affected bets are either refunded or completed once you reopen the game. If the issue persists, contact Customer Support for assistance.

Winnings are usually credited instantly. If there’s a delay, try refreshing your balance or restarting the app. If the issue remains, check "Transaction History" or contact support with game details (date, time, bet ID) for verification.

You can report bugs via:

• Live Chat (24/7 in-app support)
• Email ([email protected])
• Contact Form (on our website)

Please include screenshots/videos and game details for faster resolution.

Delayed spins are often due to slow internet. Try:

• Switching to a stronger Wi-Fi/mobile data connection
• Closing background apps
• Restarting the game

If the problem continues, contact support.

A "Poor Connection" or "Reconnecting" alert appears at the top of the screen if your internet is unstable. For smoother gameplay, ensure a stable connection before playing.

Reach us via:

• Live Chat (Fastest response – inside the app/website)
• Email: [email protected]
• “Request a call” feature support

Yes! n1bet.ng accepts bets in Naira (₦), the official currency of Nigeria. All deposits, wagers, and withdrawals are processed in Naira for your convenience.

Yes! We support USSD deposits for quick and secure transactions. Simply follow the deposit instructions in your account or check our "Payments" section for supported banks and codes.

Under current Nigerian law, gambling winnings are not taxable. However, we recommend consulting a financial advisor for personal tax guidance.

Yes! n1bet.ng operates under a valid gaming license issued by the National Lottery Regulatory Commission (NLRC) or other relevant Nigerian authorities, ensuring fair and legal gameplay.

Yes. By law, you must be at least 18 years old to gamble in Nigeria. We verify age through ID checks (e.g., National ID, Driver’s License, or BVN) during withdrawals or random account audits.

Absolutely! n1bet.ng uses bank-level encryption (SSL) and strict security protocols to protect your data. We comply with Nigeria’s Data Protection Regulation (NDPR), ensuring your information is never shared unlawfully.

We operate under a Nigerian gaming license, and all games use certified Random Number Generators (RNGs) for fair outcomes. Our systems are audited by independent agencies, and payout rates are publicly available for transparency.

For security, inactive sessions automatically log out after 15 minutes. However, we recommend manually logging out on shared devices. Enable Two-Factor Authentication (2FA) in settings for extra protection.

These checks are required by Nigerian financial regulations to:

• Prevent fraud & money laundering.
• Verify ownership of payment methods.
• Protect your account from unauthorized access.

Rest assured, documents are securely stored and deleted after verification.

Per legal requirements, we retain account data for 5 years after closure for regulatory purposes. After this period, all personal data is permanently erased from our systems.

Our progressive jackpot slots offer the highest multipliers, with some reaching x10,000+. For table games, Baccarat side bets (like Pair or Dragon Bonus) can offer up to x30 payouts. Check each game's "Paytable" for exact multipliers.

• Blackjack: Follow basic strategy charts to minimize house edge (0.5% with perfect play).
• Roulette: Stick to outside bets (Red/Black, Odd/Even) for 48.6% win probability.
• Baccarat: Bet consistently on Banker (1.06% house edge).
• Set limits: Never chase losses - quit while ahead.

Note: No strategy guarantees wins; gambling should always be for entertainment.

• Never share passwords or OTPs - we'll NEVER ask for these.
• Check for HTTPS and padlock icons in your browser.
• Use dedicated e-wallets (like Opay) for an extra security layer.

• Use the "Play History" dashboard (updated in real-time).
• Set deposit limits under "Responsible Gaming" settings.
• Use third-party apps like Gamban or BetBlocker for spending analysis.